Question 1

I have a question about my advertising order/invoice, who do I contact?

Accepted Answer

Please contact your Account Representative directly. If you are unsure, please email support@bestinthepnw.com.(support@bestinthepnw.com) This is the fastest way to resolve any questions.

Question 2

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

Accepted Answer

NERUS Strategies is the authorized representative via PayPal for Best in the PNW schedule.

Question 3

We usually trade for our media, I don't see that option.

Accepted Answer

Best in the PNW is a paid advertising program. We do not trade for any of these products.

Question 4

I ordered merchandise, when will it arrive?

Accepted Answer

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net.(mailto:merchandisesupport@nerus.net)

Billing Questions

I have a question about my advertising order/invoice, who do I contact?

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

We usually trade for our media, I don't see that option.

I ordered merchandise, when will it arrive?